Grievance Training

Ashtons HR Consulting grievance training courses are designed to support line managers in dealing with grievances

From time to time, employers will inevitably have staff who are dissatisfied and raise concerns.

This may be about working arrangements or about relationships with colleagues.

Often issues can be dealt with informally but where a more serious issue arises a grievance procedure is usually followed.  More information on grievance procedures and process support.

Ashtons HR Consulting grievance training courses are designed to support line managers in dealing with this type of issue.

Grievance Training Course Outline

  • underlying principles
  • ACAS Guide on disciplinary and grievance procedures
  • preparing a grievance procedure/advising on the application of the employer’s procedure
  • identifying a grievance
  • resolving issues informally and deciding when formal action is needed
  • holding a grievance meeting and providing an outcome
  • investigations and Confidentiality
  • handling a grievance appeal and providing an outcome
  • collective grievances
  • overlapping procedures e.g. disciplinary/performance management and grievance.

This training is designed for employers seeking to understand how to effectively run a grievance.  The training covers the need-to-know basics as well as providing useful information and tips on tricky areas and pitfalls, to strengthen the understanding of those who will be handling grievances.  The training is interactive, involving case studies and group discussions.

For those employers looking to train staff with people management responsibilities the grievance training is useful to run alongside: disciplinary, investigations, performance management, sickness/absence management and staff appraisal training sessions.

Contact our HR Consultants today

Ashtons HR Consultancy provides trained HR professionals should you require an external professional to chair meetings or carry out investigations.

To find out more, please do not hesitate to contact our specialist team by filling out our online enquiry form or by calling 0333 222 0989.


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